Frequently Asked Questions
Do you accept custom orders?
Yes, we do! If you have a specific style or idea in mind, please email us at support@shifenmei.store and we’ll be happy to discuss custom options.
How much is shipping?
Shipping is always 100% free, no matter where you are in the world. No hidden fees.
How long does shipping take?
Orders are processed in 3–5 business days. Delivery times after dispatch:
- United Kingdom: Usually delivered within 3–7 business days
- United States: Around 7–10 business days
- Europe: Typically within 7–10 business days
- Rest of the world: 10–15 business days
Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking link.
Do you ship internationally?
Yes, we ship worldwide — and it's always free. Delivery times may vary based on your location.
Can I cancel or change my order?
You can request changes within 12 hours of placing your order. Email us at support@shifenmei.store as soon as possible.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with photos. We’ll resolve the issue promptly.
Still have questions?
Email us anytime at support@shifenmei.store. We're happy to help.